Returns & Exchanges
We want your feet to be as happy as you are, which is why we offer a 30-day window to return or exchange your TWOOBS as long as they are in original condition. Whether the fit isn't quite right or you've had a change of heart, we've made the process simple and carbon-neutral.
Check Your Eligibility
Ensure your footwear is unworn, in its original packaging, and within 30 days of the delivery date.
Submit a Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Download your prepaid shipping label and drop your package off at any authorized postal location or scheduled pickup point.
Refund or Store Credit
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue your exchange credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing